Multi-channel chatbots
How we deliverHow Fahami writes conversation scripts
Fahami starts by reading your real conversations from the past few weeks and isolating the questions that come up again and again. That is the part the chatbot takes on first.
Everything else is split into two branches: what the bot answers itself, and what it hands to a person. That boundary is written into the script, so an important question never comes back with a canned reply.
After launch, Fahami tracks how many conversations the bot resolves end to end and extends the script in planned rounds.
Featured projectsFrequently asked questions
Does a chatbot fully replace customer care staff?
No. The chatbot takes the repeated questions and the hours outside the working day.
Situations that call for in-depth advice still go to a person, along the boundary agreed in the script.
Which channels can Fahami deploy on?
Your fanpage, your website and the messaging apps you already use.
Channels can run independently or share a single database.
Who owns the conversation data?
You do. Fahami hands over the entire database and administrative access when the engagement ends.
Investment for each service package
The investment is published transparently, so you can plan around the scale of your project.
On request
Single-platform chatbot
Scripts, setup and handover on one channel.
On request
Multi-channel chatbot
Several channels on one shared database, with monitoring and script extensions in planned rounds.